Calling for an appointment
When you call us for an appointment you will be given a series of options:
Option 1 – Prescription queries/orders
Option 2– Book an appointment (urgent and routine) If you need an urgent appointment your details will be taken by a member of our reception team. You will then receive a telephone consultation from one of our GPs who will assess your needs and decide the most appropriate course of action. This may include a prescription, advice or arranging a face-to-face appointment to see a GP, nurse practitioner or pharmacist.
If you need a routine appointment you will be booked into a suitable appointment. You can still see your named GP for a non-urgent appointment.
Routine appointments can be pre-booked with the doctor of your choice up to Two weeks in advance. These are for non-urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an on-going problem.
We also offer extended hours appointments for patients who cannot attend during our normal surgery times.
Book-on-day and urgent services
Every day there are a number of book-on-day appointments if you need an opinion on a problem that cannot wait for a routine appointment. These appointments are only available to book from 8am on the same day. You will see either a nurse practitioner or GP.
In addition, there is always a duty doctor to triage home visit requests, deal with prescribing issues and deal with urgent medical problems not managed by the book-on-day provision. We ask that wherever possible home visit requests are received by 10.30am as this allows the duty doctor to allocate which GP will perform the visit.
You can now make or cancel appointments online. In order to use this service, you will need to register so that you can be given a password. Registration forms and information leaflets explaining the process are available from reception.
You will also need to provide photographic ID (such as passport or driving license)
All patients have a named GP who is responsible for their overall care at the practice. If you do not know who your named GP is or if you have a preference as to which GP you have, please contact the surgery and the practice will try to accommodate your request.