Getting Help With: Out of hours & Emergencies

Christmas period opening times

To be published nearer to the time.

Local pharmacies

Your local pharmacy will be able to provide you with advice and medication to help relieve the symptoms of common ailments. You can find your local pharmacy by visiting the NHS website.

When the GP practice is closed

If you need medical help fast but it’s not an emergency call 111, if it’s a life-threatening emergency call 999.

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to 111 are FREE from landlines and mobiles and is available 24/7, every day of the year.

When to call 111:

  • You think you need to go to A&E or to
  • Another NHS urgent care serviceyour GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to call 999:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

Out of hours care

North Tyneside General Hospital’s rgent treatment centre is part of a GP-led urgent care service, which cares for patients with minor injuries and ailments 24 hours a day, seven days a week. Please note that walk-in access is only available from 8am until midnight. If you think you need care outside of these hours please dial NHS 111 for advice.

  • Minor head, ear or eye problems
  • Broken nose or nose bleed
  • Sprains, strains, cuts and bites
  • Children’s minor injuries and ailments
  • Minor fractures or broken bones
  • abscesses and wound infections

Emergency care for serious conditions is available at the Northumberland Specialist Emergency Care Hospital.

spring terrace


Spring Terrace
North Shields
Tyne and Wear
NE29 0HQ

Northumbria Primary Care